Customer Experience Operations Manager at name

We're looking for a Customer Experience Operations Manager to drive the effectiveness and efficiency of our team through data and become a key partner in defining customer experience objectives, strategy, and tactics, and in implementing processes that scale. We believe in people first, curiosity, and empathy. Requirements Collaborating closely with the CX VP and managers to gain insights into our current business growth stage and departmental needs Monitor and troubleshoot data issues across CX systems (Churnzero, Intercom, Salesforce, BigQuery) Partner with Finance and Revenue operations to monitor the entire customer lifecycle (contracting, onboarding, renewals, churn) Analyze and improve our Customer Health Score Build and maintain centralized dashboards for CX functions (Support, Customer Success, Account Management) Establishing, maintaining, and enforcing SLAs across Revenue and CX teams Benefits 100% premium coverage on our healthcare plans for employees and their families Dental & vision coverage for employees and families New laptop & equipment Wellness Stipend Originally posted on Himalayas