Program Manager

Job Summary Plans, manages, communicates, and implements activities that ensure compliance with regulatory expectations and requirements specific to third party systems, technologies, and relationships. Supports the build and implementation of a strong and effective Compliance program designed to combat money laundering and terrorist financing consistently throughout the organization. Manages BSA and OFAC technology solution(s) including transaction monitoring, screening, alert/case management, and risk scoring. Ensures the system is functioning as designed and is enhanced as needed to meet department needs and goals. Ensures systems have appropriate and accurate data to function properly. Partners with internal and external parties to deliver documented and compliant regulatory systems and controls. Uses professional knowledge, experience and analytical criteria to identify BSA/AML/OFAC compliance risk and helps ensure that proper controls, procedures, processes and training are developed to mitigate these risks. Job Duties and Responsibilities BSA Technology Platform Administration Manages and serves as a subject matter expert and system resource, taking the lead role and management in the applications used by the BSA Department. Provides technical innovation and leadership to satisfy customers' business requirements. Maintains an in-depth working knowledge of functional changes to the departments systems and imparts that knowledge on those administering and utilizing the system. Maintains a current knowledge base and understanding of technological trends. Uses IT knowledge base to bring solutions to business units supported and enhance BSA Compliance's competitive edge. Assists in resolving business system problems and/or assumes responsibility for maintaining system accuracy and data integrity. Maintains system and technology configurations in relation to business requirements. Ensures production changes are documented and approved as required. Conducts systems analysis with a focus on business process models and use. Performs root cause analyses of data errors and system issues identified. Outlines and documents all root cause analysis outputs, with a focus on continuous improvement. Enterprise Data Steward for department. Responsible for managing data and reporting consumed and produced by BSA Compliance. Partners with BSA production teams to support, report and optimize processes. Liaison with Governance and Advisory team for self-identified issue reporting and when procedures and/or policies need adjusting. Participates in internal Audits and external Regulatory Exams. Outlines and documents all system inputs and analysis outputs. Maintains systems in accordance with regulatory expectations and requirements. Responsible for documenting the system current configurations and validation efforts regularly partnering with Model Risk Management to ensure developed models are rated appropriately. Manages internal and third-party validations of technologies considered models. Routinely performs testing and tuning to ensure system is functioning as designed. Reports, documents and remediates system identified issue and deficiencies in a timely manner with transparency. Operations Support Supports multiple system related projects to enhance and build sustainable integrated processes. Ensures that data integrity issues are minimized. Provides practical, actionable and cost effective recommendations consistent with compliant practices. Delivers regular technology presentations/updates to senior management and provide reporting and documentation for the BSA Compliance Committee. Ensures the systems and technology vendors are alignment with third party risk management and Enterprise Risk Management (ERM) standards and governance. Collaborates with Vendor Management, Information Technology and Operations to ensure systems interface adhere to regulatory requirements. Creates and/or maintains accurate and up-to-date desktop procedures of all functions performed. Acts as a technology liaison with internal unitss. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Qualifications Minimum Education: Bachelor's degree Batchelor's Degree in Business Admin or related discipline, or an equivalent combination of education and experience Minimum Experience: "Five years of experience Proficient in Word, Excel, and automated monitoring systems Interpersonal skills and the ability to comfortably speak with individuals of all levels within and outside the organization" Required Knowledge, Skills, & Abilities: Proficient in BSA/AML/OFAC system troubleshooting, design/requirements development, and testing Expertise in data mapping/validation/analysis Understands risk tolerances Exceptional analytical, problem-solving, and conceptual skills with high attention to detail and accuracy Ability to interact and influence successfully at all levels of the organization