Technical Support - Sao Paulo

IT Service Desk Agent Handling customer support calls and service requests End-user support for computers, operating systems and applications, network connectivity, printers, and peripherals Ticket management and documentation within the support system Interaction and escalation with vendors and higher-level support teams Reviewing and updating documented information Requirements English: Advanced Portuguese: Advanced Location: Remote position; candidates may be based anywhere in Brazil Work schedule: 7:00 a.m. to 7:00 p.m., alternating workdays (one day on, one day off), including weekends Originally posted on Himalayas